Service Delivery Policy

This Service Delivery Policy applies to all digital marketing and digital services provided by Digital Waqt Marketing (“Digital Waqt”, “we”, “us” or “our”) through the website www.digitalwaqt.in.

Company: Digital Waqt Marketing. Brand: Digital Waqt. Owner: Vinay Kumar Gupta. Website: www.digitalwaqt.in. Business: Digital Marketing Agency. Email: digitalwaqtstore@gmail.com.

This policy explains how we deliver our services, estimated timelines, client responsibilities and the communication process during an engagement. By using our services, you agree to this policy.

Digital Waqt provides digital services only. We do not sell or deliver physical products.

Our services include digital marketing, website development, SEO, branding, graphic design, AI automation, WhatsApp marketing, lead generation, consultation and related digital solutions. Deliverables are provided in digital formats such as files, links, reports, live websites, campaign dashboards or documented strategy.

Projects generally begin after project confirmation, collection of required information, approvals and successful payment confirmation. Once these prerequisites are met, we allocate resources and schedule the work according to the agreed scope.

We may not start work until the client provides all necessary content, access credentials, branding assets and written confirmation. Delays in providing these items may delay the project start date.

Standard project delivery time is approximately 3–7 working days, depending on the project scope, complexity and client requirements. This timeline is counted from the date of project confirmation and receipt of all required materials.

Certain services such as SEO, advertising campaigns, branding or long-term marketing projects may require additional time. In such cases, we will share an estimated timeline with the client before work begins.

Clients are responsible for providing accurate content, images, logos, access credentials and timely approvals. Incomplete or incorrect information may affect the quality and delivery timeline of the project.

Delays caused by missing information, late approvals or lack of communication from the client may extend the delivery timeline. Digital Waqt will not be held responsible for delays caused by the client’s failure to meet these responsibilities.

Project updates, approvals and final deliverables may be shared through Email, WhatsApp, Google Drive or other mutually agreed digital platforms. We maintain regular communication to keep the client informed of progress.

Clients must respond to approval requests within a reasonable timeframe. Failure to provide feedback or approval may result in project suspension or extension of the delivery timeline.

Minor revisions may be provided according to the agreed project scope. The number of revisions and the extent of changes covered will be defined in the project proposal or agreement.

Additional revisions, scope changes or requests outside the agreed scope may require additional charges and an extended timeline. We will inform the client of any extra cost before proceeding with such changes.

A project will be considered completed once all agreed deliverables have been submitted to the client through the agreed communication channel. After delivery, the client is responsible for reviewing the deliverables and confirming acceptance or raising any concerns within the agreed review period.

If no feedback is received within a reasonable time after delivery, the project may be considered closed and any final milestones may be marked as complete.

Digital Waqt is not responsible for delays caused by third-party platforms, internet outages, government restrictions, force majeure events or circumstances beyond our reasonable control. These may include delays from advertising platforms, hosting providers, domain registrars, payment gateways or other external services.

In such cases, we will communicate promptly with the client and work toward a reasonable resolution, including revised timelines or alternative delivery methods where possible.

If you have any questions about this Service Delivery Policy or would like to discuss a project delivery, please contact us: